Terms of Service
Effective 18 October 2026. Version 2026-10-18.
These terms are an agreement between Edhanse ("we", "us") and the business that uses Suds ("you"). Suds is the carwash management software at suds.edhanse.com and in the Suds Android app. By tapping "I agree" you confirm that you have read these terms, that you accept them on behalf of the business, and that you are allowed to bind the business to them. If you do not agree, do not use Suds.
1. The service
1.1 Suds helps you run a carwash. It records vehicles, services, payments, staff, wages, stock and customers, and sends messages to your customers on your instructions.
1.2 Suds works offline on your devices and sends what it records to our servers when there is a connection. Records that never reach our servers, for example because a device is lost, broken or reset before it syncs, cannot be recovered by us.
1.3 We may change, add or remove features. We will tell you in the app before we remove a feature you pay for.
2. Your account, devices and staff
2.1 You are responsible for everything done in your account and on the devices enrolled to it, including by your staff.
2.2 You decide who gets access and what each role may do. Keep PINs, passwords and enrolment codes secret. Tell us at [email protected] straight away if a device is lost or stolen, or you believe someone has access who should not, so we can revoke it.
2.3 You must make sure your staff use Suds only for your business, and that they are told how their information is used. Each member of staff agrees to the Suds staff terms when they first sign in.
2.4 You are responsible for the accuracy of what you and your staff record.
3. Fees, trial and suspension
3.1 Fees, the plan and the trial period are as agreed with you and shown in your account and invoices. Fees are payable by the due date on the invoice, in Kenya shillings, and are not refundable except where the law requires it.
3.2 If fees are unpaid after the due date we may limit your account. A suspended account becomes read-only: you can still see and export your records, but not add new ones. We may terminate an account that stays unpaid.
3.3 We may change our fees with at least 30 days' notice in the app.
4. Your data, and our role
4.1 The information you and your staff put into Suds about your customers, staff and business is yours ("your data"). Under the Data Protection Act, 2019, you are the data controller for your data and we are your data processor.
4.2 We process your data only to provide, secure, support and improve Suds for you, on your instructions as set out in these terms, and as the law requires. We do not sell your data and do not use your customers' details to market to them ourselves.
4.3 We keep your data confidential, and our staff and contractors who can access it are bound to do the same.
4.4 We protect your data with reasonable technical and organisational measures, including encrypted connections, hashed PINs and passwords, devices that sign their requests with their own keys, and access controls on our servers. No system is completely secure, and we cannot guarantee that your data will never be accessed without authority.
4.5 We use these providers to run Suds, and they may process your data for that purpose only: our server hosting provider; Google Firebase, to deliver notifications to devices; Meta (WhatsApp), when you link WhatsApp; Safaricom (M-Pesa), when you connect M-Pesa; and the Kenya Revenue Authority (eTIMS), when you connect eTIMS. Text messages to your customers are sent from a phone you choose, on your mobile network. Some of these providers store data outside Kenya. Where they do, we rely on the safeguards the Data Protection Act requires.
4.6 If we become aware of a breach affecting your data, we will tell you without undue delay, with what we know, so that you can meet your own duties, including notifying the Data Commissioner.
4.7 We will help you, as far as we reasonably can, to respond to requests from your customers and staff to exercise their rights under the Data Protection Act.
4.8 You can export your data at any time while your account is open. After your account ends we keep your data for 90 days so it can be exported or the account restored, and then delete it, except what the law requires us to keep and copies in backups, which are deleted as the backups expire.
5. Your duties to your customers
5.1 You must have a lawful basis, which for marketing means your customer's consent, before you record a customer's details or send them messages through Suds. You must tell your customers how you use their information.
5.2 You must honour a customer's request to stop receiving messages. Suds records customers who opt out, and you must not get around it.
5.3 You must not use Suds to send spam, or messages that are false, misleading, offensive or unlawful.
5.4 You are responsible for complying with the laws that apply to your business, including the Data Protection Act, 2019, the Kenya Information and Communications Act, the Consumer Protection Act, 2012, and tax law.
6. Payments, M-Pesa and tax
6.1 Suds records payments. It is not a bank or a payment service provider and never holds your money. Payments made by M-Pesa are between you, your customer and Safaricom.
6.2 Figures from M-Pesa, eTIMS and other services depend on those services. Check your records against your M-Pesa statements and bank records.
6.3 Reports, wage calculations, commissions and tax figures in Suds are tools to help you, not accounting, tax or legal advice. You are responsible for your tax returns, statutory deductions and payments to staff.
7. Support access
7.1 To help you, our support staff may sign in to your account for a limited time. Each such session is recorded, shown to you in your notices and in your activity log, and ends by itself.
8. Acceptable use
8.1 You must not: break the law using Suds; try to get into another business's account or our systems; interfere with or overload the service; copy, resell, reverse-engineer or build a competing product from Suds; or upload harmful code.
8.2 We may suspend access straight away to stop a breach of this section or a risk to the service or to others.
9. Ownership
9.1 We own Suds and all rights in it. We give you a non-exclusive, non-transferable right to use it for your business while your account is open and your fees are paid. Suggestions you send us may be used freely.
10. Availability
10.1 We work to keep Suds available, but it may be interrupted by maintenance, faults, or things outside our control such as power cuts, network or internet outages, or failures of M-Pesa, eTIMS, WhatsApp or other services. We do not promise that Suds will be uninterrupted or error-free.
11. Warranties
11.1 Suds is provided "as is" and "as available". To the fullest extent the law allows, we give no warranties, express or implied, including of fitness for a particular purpose, beyond those in these terms.
12. Limits on our liability
12.1 Nothing in these terms limits liability that cannot be limited by law.
12.2 We are not liable for any loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, however it arises.
12.3 We are not liable for loss caused by: records that never synced from a device; your or your staff's acts, mistakes or dishonesty; devices or networks we do not control; third-party services; or your breach of these terms.
12.4 Our total liability to you for all claims arising from or in connection with Suds or these terms is limited to the fees you paid us in the three months before the event giving rise to the claim.
13. Your indemnity
13.1 You will compensate us for any claim, loss, fine or cost (including reasonable legal costs) that we suffer because of your data, your messages to customers, the acts of your staff, or your breach of these terms or of the law.
14. Ending the agreement
14.1 You may stop using Suds at any time by telling us at [email protected]. Fees already due remain payable.
14.2 We may end or suspend your account if you seriously or repeatedly break these terms, do not pay, or if the law requires it. Where we reasonably can, we will warn you first and give you time to export your data.
14.3 Sections 4.8, 6, 12, 13, 15 and 16 survive the end of the agreement.
15. Changes to these terms
15.1 We may update these terms. We will show you the new version in the app, and for a material change you will need to agree to it before carrying on. If you do not agree, you may stop using Suds and export your data.
16. Law and disputes
16.1 These terms are governed by the laws of Kenya.
16.2 If a dispute arises, either of us may give the other written notice of it, and we will try in good faith to settle it within 30 days.
16.3 A dispute not settled in that time will be referred to arbitration in Nairobi, under the Arbitration Act, 1995, by a sole arbitrator agreed between us or, failing agreement within 14 days, appointed by the Chairperson of the Chartered Institute of Arbitrators (Kenya Branch). The arbitration will be in English and the award is final and binding. Either of us may still ask a court for urgent interim relief.
17. General
17.1 You agree to these terms electronically. Your acceptance is an electronic signature, recorded with the version and fingerprint of this text, the time, the person who accepted, and the device, signed by that device's own key. That record is evidence of your agreement.
17.2 These terms, with your plan and invoices, are the whole agreement between us about Suds. If any part is found unenforceable, the rest still applies. Not enforcing a right is not giving it up.
17.3 You may not transfer this agreement without our written consent. We may transfer it to a business that takes over Suds, and will tell you if we do.
17.4 Neither of us is responsible for a delay or failure caused by events beyond reasonable control.
17.5 We may send you notices in the app or to the contact details on your account. You can reach us at [email protected].